RETURN POLICY

Return Policy Description 

*Return Policy – Grance Store*

At Grance Store, we aim to provide high-quality products. If you need to return an item, please review our policy below.

*Return Eligibility:*

* Returns are accepted within *3 days of delivery*.
* Product must be *unused, unopened, and in original packaging*.
* Proof of purchase (order ID or receipt) is required.

*Non-Returnable Items:*

* Opened or used skincare products
* Items damaged after delivery due to misuse
* Discounted or promotional items

*Damaged or Incorrect Orders:*
If you receive a damaged or incorrect product, contact us within *24 hours* of delivery with photo or video proof. We will arrange a replacement or return at no extra cost.

*Return Process:*

* Contact our support team to initiate a return.
* Once approved, you will be guided on how to return the product.
* After inspection, we will process a *replacement or refund*.

*Shipping Charges:*

* Return shipping charges may apply.
* If the issue is from our side, we will cover the return cost.

Contact Us

For any shipping-related questions or support:

Thank you for choosing GRANCE Cosmetics 💛