FAQs

1. How long does delivery take?

Delivery usually takes:

  • 2–3 working days for major cities
  • 3–4 working days for far or remote areas

2. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) all over Pakistan.

3. How can I place an order?

You can place your order directly through our website or contact us on WhatsApp for assistance.

4. Are your products suitable for all skin types?

Our products are made to suit most skin types. However, we recommend doing a patch test before full use.

5. Can I return or exchange a product?

Yes, returns or exchanges are accepted according to our Return & Return Policy conditions.

6. How can I track my order?

Once your order is shipped, we will provide a tracking number via WhatsApp, SMS, or email.

7. What should I do if I receive a damaged product?

Please contact us within 24 hours of delivery with clear photos/videos of the product and packaging.

8. Are your skincare products original?

Yes, all GRANCE Cosmetics products are carefully prepared with quality ingredients and high standards.

9. Can I cancel my order after placing it?

Yes, orders can only be canceled before shipment confirmation.

10. How can I contact customer support?

You can contact us through:

  • WhatsApp : 0326-1377726

11. Do you offer free delivery?

Yes, free delivery is available during selected promotions and special offers.

12. How should I use your skincare products?

For best results, follow these usage instructions:

  • Face Wash: Use 1–2 times daily to cleanse dirt, oil, and impurities from the skin.
  • Face Scrub: Use 2–3 times a week for gentle exfoliation and smoother skin.
  • Vitamin C Serum: Apply daily on clean skin for a brighter and healthier-looking complexion.
  • Sun Block: Must be applied before going outside to protect your skin from harmful UV rays.
  • Night Cream: Apply every night before sleeping for overnight skin nourishment and hydration.