Refund policy

Return Policy Description 

Return Policy – Grance Store

At Grance Store, we aim to provide high-quality products. If you need to return an item, please review our policy below.

Return Eligibility:

* Returns are accepted within 3 days of delivery.
* Product must be unused, unopened, and in original packaging.
* Proof of purchase (order ID or receipt) is required.

Non-Returnable Items:

* Opened or used skincare products
* Items damaged after delivery due to misuse
* Discounted or promotional items

Damaged or Incorrect Orders:
If you receive a damaged or incorrect product, contact us within 24 hours of delivery with photo or video proof. We will arrange a replacement or return at no extra cost.

Return Process:

* Contact our support team to initiate a return.
* Once approved, you will be guided on how to return the product.
* After inspection, we will process a replacement or refund.

Shipping Charges:

* Return shipping charges may apply.
* If the issue is from our side, we will cover the return cost.

For support, contact us at: 0326-1377726

Thank you for choosing Grance Store.